Refund and Returns Policy for Nivavibe

Effective Date: December 6, 2024

At Nivavibe, we are committed to providing our customers with high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, our Refund and Returns Policy outlines the steps you need to follow in order to return items or request a refund.

1. Returns Eligibility

You can return most items purchased from Nivavibe within 30 days from the date of receipt for a full refund or exchange, provided that:

  • The product is unused, in its original packaging, and in resellable condition.
  • The item is not a final sale or clearance item.
  • The return request is made within 30 days of the delivery date.

We are unable to accept returns or offer refunds for the following:

  • Used or worn products
  • Customized or personalized items
  • Perishable goods
  • Gift cards

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Customer Service: Email us at info@nivavibe.site with your order number, product details, and reason for return.
  2. Return Authorization: We will send you a return authorization and instructions on how to send your product back to us.
  3. Ship the Item Back: Pack the item securely in its original packaging and ship it back to the address provided in the return instructions. You are responsible for the shipping costs associated with returns unless the item was defective or incorrect.

Please ensure that the returned product is well-packaged to prevent damage during return shipping. We recommend using a trackable shipping service to return the item, as we cannot guarantee receipt of your returned items without tracking.

3. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Refunds are generally processed within 7-10 business days after receiving the return. The refund will be issued to the original payment method. Please note that depending on your bank or credit card company, it may take an additional few days for the refund to appear in your account.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same procedure as a return. Once we receive the original item, we will process the exchange and ship the replacement product to you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@nivavibe.site with your order number, a description of the issue, and photographs of the damage or defect. We will provide you with instructions on how to return the damaged product and offer a replacement or refund.

6. Shipping Costs for Returns

The cost of returning an item is the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective items). If you are returning a product for a refund, the original shipping costs are non-refundable.

7. Non-Returnable Items

Certain products are not eligible for return or refund. These items include:

  • Gift cards
  • Personalized or customized items
  • Items marked as final sale

8. Restocking Fees

In some cases, a restocking fee may apply, particularly for items that are not in new or resellable condition. This fee will be deducted from the refund amount.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

Nivavibe
Street: 1101 N Pine St Burlington, Wisconsin (WI), 53105
Phone: (262) 767-0254
Email: info@nivavibe.site
Website: nivavibe.site